Due to the nature of our bespoke design and custom printing for each order, we do not offer returns or refunds. However, if the item is damaged or the print quality is not up to our standards, we may be able to make some exceptions. Customers are required to get in touch within 5 business days to report an issue. If this is the case, please fill out the Contact Us page and someone from our team will get in touch with you directly. Photos will be required to show the damage or print quality issue. Thank you for understanding.